GoldIs Jewelry Refund & Return Policy

1. No “Change of Mind” Returns

  • We do not accept returns or offer refunds for reasons such as personal preference, changing your mind, or disliking the item.
  • Each piece is triple-checked by our staff for accurate descriptions, quality, and condition before it leaves our hands.

2. Custom-Made & Personalized Items

  • Final Sale: Any custom-made or personalized jewelry is final sale, unless there has been an error on our part.
  • If we have made a mistake (e.g., incorrect design specifications), contact us at [email protected] within 7 days of receiving the item.

3. Eligibility for Refund or Return

You may be eligible for a refund or return only if:

  • Incorrect Item Description: The product you receive differs significantly from its online listing or specifications.
  • Damaged on Arrival: The item arrives broken or visibly damaged in transit. Please document the damage with photographs and contact us within 7 days of delivery.

Important: We expect you to notify us as soon as possible if there is an issue. Claims made after 7 days may not be honored.

4. Return Process & Restocking Fee

  1. Contact Us: Email [email protected] with your order number, photos, and a detailed explanation of the issue.
  2. Obtain an RMA: We will review your case and issue a Return Merchandise Authorization (RMA) if applicable. Returns will not be accepted without an RMA.
  3. Ship the Item: Follow the instructions provided in your RMA approval, including packaging requirements and shipping details.
  4. Inspection & Refund:
    • All approved returns incur a 20% restocking fee, which will be deducted from the refund.
    • Refunds will be issued to your original form of payment, excluding any shipping costs (unless the return is due to our error).

5. Condition Requirements & Tampering

  • Original Condition: Returned items must be in their original condition, with any packaging, certificates, or accessories included.
  • Gemstone Verification: We thoroughly test all gemstones and diamonds before shipping and maintain documentation of each piece’s authenticity. Upon return, we will retest to confirm that the returned item matches our records.
  • Tampering & Fraud: If the item is found to be altered, tampered with, or replaced, a full refund will not be granted, and we may pursue legal action to address fraudulent claims.

6. Shipping Costs

  • Non-Refundable: Original shipping charges are not refunded, except in cases where the return is due to our error.
  • Return Shipping: The customer is responsible for return shipping costs, unless we shipped the wrong item. In that case, we will provide a prepaid return label or otherwise cover the return fees.

7. Fraud Prevention & Legal Action

We maintain detailed records of each item’s condition and thorough photographic documentation to safeguard against fraud. Any attempts to:

  • Provide false claims of damage or misrepresentation, or
  • Return a different or tampered item
    will be investigated, and fraudulent activity will be prosecuted to the fullest extent of the law.

8. Our 30-Year Legacy of Honesty

GoldIs Jewelry has served customers for over 30 years with a steadfast commitment to integrity, craftsmanship, and excellent customer service. Honesty is the foundation of our family business, and we expect the same honesty in return. We strive to provide accurate representations of our pieces and assure you that each item is handled with the utmost care.

9. Policy Updates

We reserve the right to update or modify this Refund & Return Policy at any time. Any changes will be posted on goldisjewelry.com with the revised effective date.

If you have any questions about this policy, your order, or the return process, please reach out to us at [email protected]. We are here to help and appreciate your trust in GoldIs Jewelry.